Terms & Conditions and Privacy Policy

Schedule Service Online

Last Updated: April 6, 2026
Company Name: Titan Roofing
Website: https://titanroofingfl.com/

1. Program Description and Acceptance of Terms

Titan Roofing (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

  • Service‑related alerts and reminders.
  • Customer support and scheduling updates.
  • Post‑project follow‑up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third‑party platforms.
  • Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.

  • Program / Brand Name(s): Titan Roofing Customer Communications
  • Program Description: One‑time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post‑project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service‑related and, where permitted, limited promotional messages.

2. Message Frequency and Charges

  • Message and data rates may apply.
  • Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
  • Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt‑In and Opt‑Out

You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt‑Out Instructions (STOP):

  • To stop receiving text messages from a Program, reply “STOP” to any message we send you.
  • After you send “STOP,” we may send you a one‑time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well).

Help Instructions (HELP):

  • If you need assistance with a Program, reply “HELP” to any message or contact us using the information in Section 6 (Customer Support).
  • You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier’s coverage and network conditions.

5. Post‑Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request that you complete a satisfaction survey.
  • Collect a Net Promoter Score (NPS) or other rating regarding your experience.
  • Gather qualitative feedback about the work that was performed.
  • Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:

You may also reply HELP to any text message for assistance.

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy below in Section 8.

8. Privacy Policy

8.1 Scope
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website or participate in any of our Programs. The Website and Programs are intended for users located in the United States. By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.

8.2 Information We Collect
We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the Website, and (c) information collected through cookies and similar technologies.

8.2.1 Information You Provide Voluntarily
This includes:

  • Identifiers: Name, email address, phone number, and mailing address.
  • Service Details: Project dates, photos, and notes.
  • Communications: Messages via chat, SMS, or email.
  • Feedback: Survey responses and NPS scores.

8.2.2 Information Collected Automatically
When you visit the Website, we may collect your IP address, browser type, device type, and usage data (pages visited, time spent).

8.2.3 Cookies and Similar Technologies
We use tools like Google Analytics, Google Ads, and Meta Pixels to understand traffic and measure marketing effectiveness. You can control cookies through your browser settings.

8.3 How We Use Your Information
We use your information to:

  • Provide estimates and schedule services.
  • Send reminders and post-project follow-ups.
  • Improve Website performance and detect fraud.
  • Conduct marketing (with your consent).

We do not sell personal information.

8.4 Communications and Text Messaging Privacy
8.4.1 SMS / MMS Text Messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number or opt-in consent with third parties for their own marketing purposes. We share this information only with service providers who help us deliver our messages or as required by law.

8.5 Cookies, Interest‑Based Advertising, and Your Choices
You can manage your preferences via browser settings or Global Privacy Control (GPC) signals where available.

8.6 Sharing and Disclosure of Information
We share information with service providers (hosting, analytics, messaging) who are contractually obligated to keep your data confidential. We also disclose information when legally required or to protect safety.

8.7 Data Security
We use reasonable safeguards to protect your data. However, since no internet transmission is 100% secure, we recommend not sending sensitive information via unencrypted email or text.

8.8 Children’s Privacy
Our services are not directed to children under 18.

8.9 Data Retention
We retain information as long as necessary to fulfill business purposes, resolve disputes, and comply with legal obligations.

8.10 Changes to These Terms
We may update these Terms from time to time. The "Last Updated" date will reflect the most recent changes.

8.11 Privacy Rights and Choices (U.S. Residents)
Depending on your state of residence, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information in Section 6.